Solutions Engineer II (HTX) - Next Step Systems

Next Step Systems

$72,000 - $82,000 / year

US-TX-Houston

Job Description:
Reputable, established and stable organization!

Up to $82K plus comp plan

Responsibilities:
-Engineer detailed solutions for high availability, managed services and professional services for customers and prospects.
-Provide presales support in the assigned region to as many as five sales people for high availability, managed services, data center out-sourcing and professional consulting services engagements.
-Deliver Technical presentations of Company's service offerings to new and existing Customers.
-Gather technical information on the customers IT environment. Including but not limited to Data Center Operations, Systems, Networking Infrastructure, Backup processes, applications, user access and business unit interdependencies.
-Engage customers to extract critical technical and business drivers that may position Company Deliverables.
-Prioritize and manage to the regional sales opportunities and goals.
-Maintain familiarity and adherence to all Company methods and procedures.
-Consistently manage all Support Requests to a timely and successful completion.
-Ability to provide second level support including assisting with creating customized or out of the box solutions.
-Extensive travel requirements up to 50%


Requirements:
-College degree or equivalent work related experience with a minimum of H.S Diploma or GED required.
-3 to 5 years of technical services support or pre-sales support experience.
-3 to 5 years of managed hosting services or networking experience.
-Excellent PC Skills and common business applications. (MS Word, Excel, PowerPoint, Access, Visio)
-Knowledge of Information Technology to include Data center infrastructures, data backup and recovery concepts and technologies.
-Exceptional ability to listen, assess and document information from client.
-Excellent verbal and written communication skills.
-Excellent presentation skills.
-Able to handle a fast paced environment and continuously re-prioritize while maintaining a constant focus on closing deals.

In addition to the above required skills, all successful candidates must possess working knowledge in at least two of the areas described below:
-Working knowledge of data replication and data mirroring technologies and processes.
-Working knowledge of Managed Hosting Services, technologies and concepts.
-Working knowledge of networking and telecommunication technologies and concepts.
-Working knowledge of system components and usage.
-Working understanding of Consulting and Technical Services

Working Conditions:
-Ability to meet the physical demands of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Note: Employment is contingent upon successful completion of the background investigation and pre-employment drug screen.